Terms & Conditions Of Purchase Of Goods And Services Online
- These Terms
• 1. a) These are the Terms and Conditions on which we SUPPLY products to you.
• 1. b) By purchasing products from us online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on our website with the consent of your parent, guardian, or bill pay/Cardholder
• 1. c) Please read these terms carefully before you place an order with us. These terms tell you who we are, and how we will provide products to you. - About Us and How To Contact Us
Who we are:
• 2. a) We are Jo L’acqua, a Partnership company registered in England and Wales under registration number 15892-67508. Our registered office is PO Box 1545, Peterborough, PE2 2YT, United Kingdom. Our registered VAT number is 3952847-51
• 2. b) Contact us by email: joanna@jolacqua.co.uk
• 2. c) by post: Jo L’acqua Customer Services Department, PO BOX 1545, Peterborough, PE2 2YT.
• 2. d) If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. - Our Contract With You
How we will accept your order
• 3. a) By completing and submitting an order online, you are making an offer to purchase product(s).
• 3. b) After you have placed your order, we will send you an email to acknowledge your this, which will confirm which product(s) you have ordered.
• 3. c) Upon despatching your goods from our warehouse, we will send you a confirmation email. This email constitutes our formal acceptance of your order by us. - Our Products
The images of product(s) on our websites are for illustrative purposes only. We have made every effort to display both Visuals and colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product(s) may vary slightly from those images. - In event of needing to make a change?
If you wish to make a change to the product you have ordered, please email us at joanna@jolacqua.co.uk and we will reply. - Delivery costs, Returns policy
• 6. a) The costs of delivery will be as displayed on our website.
• 6. b) If our supply of the product(s) is delayed by an event outside our control then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay.
• 6. c) Under the Consumer Contracts Regulation, you have a 60-day period to change your mind, Provided the product is not returned damaged or has been deemed to have been worn.
• 6. d) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
• Refunds, all monies will be refunded within 5 days of notification of a canceled product.
• Returns, the consumer will pay for the secure return of the product(s) they have purchased at their own expense, unless the product is faulty of which Jo L’acqua will cover the cost.
• Earrings, due to the nature of this product Jo L’acqua will not accept or refund, any Earrings that have been opened from their plastic secure packaging, this is due to hygiene reasons and the re-saleability of the product(s). - Price And Payment
Where to find the price for the product
• 11.1) The price of the product (which includes VAT) will be the price (subject to any specified expiry dates) set out in our price list, brochure, or e-catalogue in force at the date of your order unless we have agreed another price in writing. - Your Personal Information
How we will use your personal information
• We will use the personal information you provide to us:
• 8. a) to supply purchased product(s) to you.
• 8. b) to process your payment.
• 8. c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
• We do not pass your details on to 3rd parties.
