Refund & Return Policy
Returns Policy
At Jo L’acqua, we want to ensure your satisfaction with our products. If you need to return an item, please follow the guidelines below:
How to Return an Item:
Return Email:
- Please email your return request to joanna@jolacqua.co.uk.
- Include your order number and customer name for reference.
Return Address:
- Return your products to:
- PO BOX 1545,
- Peterborough,
- PE2 2YT
- Return your products to:
Refunds
- Refunds will be processed once the parcel is received.
- Important Note: Earrings cannot be returned if their original packaging has been opened due to hygiene reasons.
Consumer Rights:
- Under the Consumer Contracts Regulation, you have a 60-day period to change your mind.
- Products must be returned in good condition and must not have been worn.
- To fulfill the cancellation deadline, you must communicate your decision to cancel before the 60-day period expires.
Refund Timeline:
- All payments will be refunded within 5 days of receiving notice of a cancelled product.
Responsibility for Returns:
- Customers are responsible for securely returning products unless an item is faulty.
- In cases where a product is faulty, Jo L’acqua will cover the return cost.
Special Conditions:
- Earrings:
- Due to hygiene reasons, earrings cannot be accepted for return or refund if they have been opened from their secure plastic packaging.
